I've received a notice that doesn't indicate the address where I should collect my parcel. What should I do?

If the delivery notice does not indicate the address where you should collect the parcel, please call 3631 (free service + cost of a call), Monday to Friday from 8.30am to 7pm and Saturday from 8.30am to 1pm (excluding public holidays).

Your parcel will normally be delivered to your local post office, where your letter carrier will drop off any parcels he can't deliver.