First, check your parcel tracking
To do this, you need the tracking number, which the sender must be able to give you. Only Colissimo and So Colissimo shipments can be tracked online.
Between 1 and 2 working days late :
Delivery times are respected, but transport incidents are always possible, for example due to vehicle breakdowns, bad weather or sorting errors. In such cases, please be patient, as we will do our utmost to deliver your parcel as quickly as possible.
More than 4 working days from dispatch :
Delays of this kind are rare, but it is possible that your parcel has suffered an incident requiring repairs to its packaging, or that it cannot be delivered (address label detached, address incorrectly written or incomplete, difficulties accessing the address, etc.).
Alert our customer service department via our contact form. An inquiry will be launched at the last site where the parcel was seen and at the site where it should be next. If an attempt has already been made to deliver your parcel, an inquiry will be made at your local post office to check whether your parcel has been put on hold there.
If the parcel has been entrusted to La Poste by the e-commerce site for more than 10 days, contact La Poste to continue the search. To do so, you can :
- fill in the online contact form
- dial 3631 (free service + cost of a call), Monday to Friday 8.30am to 7pm and Saturday 8.30am to 1pm (excluding public holidays).
- visit your nearest post office
- contact your sender, who can request a search from La Poste.