Check your delivery notice, which should indicate the address from which you can collect your parcel, as well as the date and time from which it will be available.
If nothing is specified on the notice, please wait until 4 p.m. on the day after the notice is deposited to go to the post office (or postal contact point). This will give us time to drop off your parcel for collection.
If your parcel has not been delivered, please complete the contact form. Our Customer Service will deal with your request.