What should I do if my parcel is not delivered on time?
Check the location of your parcel on our website by entering its number (if you don't have it, ask for it).
I still haven't received my parcel following my online purchase. What should I do?
To do this, you need the tracking number, which the sender must be able to provide.
What are the different tracking number formats for international parcels?
The list of international codes that can be tracked from mainland France and overseas territories is as follows
How can I find out where my international parcel is?
Check the tracking of your parcel or contact our Customer Service for international parcels.
Can I track my overseas economic parcel online?
Online tracking is not available for economy parcels overseas. To benefit from this service, we recommend that you
Where can I find my tracking number and what is it for?
If you are the sender of the parcel: You will find your tracking number on the proof of delivery (under the code
How long can I track my package?
You can track your parcel for 60 days after shipment. On your personal account, you can access
How do I track my package?
To track your parcel, use the tracking tool and enter your tracking number in the field provided, without spaces and
What is a Avis de Passage?
This is the document the letter carrier leaves in your letterbox when he has been unable to deliver your parcel.
What does "parcel pending" mean?
This means that your parcel has not been delivered to your letterbox and is being held for you.