Can a pending parcel be delivered to my home?
We cannot re-deliver a pending parcel because a first (or second) delivery attempt has already been made.
I've received a notice that doesn't indicate the address where I should collect my parcel. What should I do?
If the delivery notice does not indicate the address at which you should collect the parcel, please call 3631 (free service + telephone number).
I went to the address indicated on the delivery notice but my parcel wasn't there. What should I do?
Check your delivery notice, which should indicate the address from which you can collect your parcel, as well as
How can I find out if my address is on temporary parcel hold at the post office?
To find out whether or not your address has been temporarily put on hold at a post office,
How many days do I have to collect my parcel from the post office?
Your post office will hold your parcel for 15 consecutive days (not counting the day of presentation).