Check the location of your parcel on our website by entering its number (if you don't have it, ask the sender to tell you: this is the number shown on the proof of delivery below the barcode).
Good to know:
- Packages deposited after the drop-off deadline (posted in your post office) will not be delivered until the following day, which may mean that your package is not received.
- If the parcel was sent on a Saturday, you may not receive it until Tuesday: it takes two consecutive working days.
- In the event of a delay, even if a claim by the consignee for late delivery can help us to improve our service, only the sender who has paid for the service can be reimbursed. However, if the sender withdraws in favor of the recipient, it is the latter who receives the compensation. Several options are available to you:
- fill in the online contact form
- dial 3631 (free service + cost of a call), Monday to Friday 8.30am to 7pm and Saturday 8.30am to 1pm (excluding public holidays).
- Write to Customer Service 99999 LA POSTE (forms and free T envelopes are available from La Poste branches).