Notice of passage and proceeding
FAQ and frequently asked questions
What is a Avis de Passage?
This is the document that the letter carrier leaves in your letterbox when he has not
What does "parcel pending" mean?
This means that your parcel could not be delivered to your letterbox and that it has been
Can a pending parcel be delivered to my home?
We are unable to re-deliver a pending parcel because the first attempt (or two) have failed.
I've received a notice that doesn't indicate the address where I should collect my parcel. What should I do?
If the delivery notice does not indicate the address at which you should collect the parcel, please contact
I went to the address indicated on the delivery notice but my parcel wasn't there. What should I do?
Check your delivery notice, which should indicate the address where you can pick up your goods.
How can I find out if my address is on temporary parcel hold at the post office?
To find out whether or not your address is temporarily on hold
How many days do I have to collect my parcel from the post office?
Your post office will hold your parcel for 15 consecutive days (not counting