Delivery
FAQ and frequently asked questions
Who delivers my parcel?
To deliver orders we use Colissimo. To calculate shipping costs we use
How are shipping costs calculated?
Colissimo distinguishes between two groups: Colissimo FRANCE tariff Colissimo INTERNATIONAL tariff For mainland France, the following tariffs apply
How do I track my parcel?
The tracking of a parcel sent via La Poste's Colissimo service is included in the price.
Is my country in zone A (European Union and Switzerland)?
Here is the list of countries we can deliver to in zone A: Germany Austria Belgium
Is my country in zone B (Eastern Europe + Norway + Maghreb)?
Here is the list of countries we can deliver to in zone B: Armenia Albania Algeria
Is my country in the DOM overseas zone?
Here is the list of countries we can deliver to in the French overseas territories: Guadeloupe Martinique
Is my country in a NON DOM overseas zone?
Here is the list of countries we can deliver to in the French overseas territories: Polynésie Française Nouvelle
Is my country in zone C?
If you are not in France, neither in zone A nor in the